Website Terms and Conditions

1. Introduction

1.1 Welcome to Rose Partner Solutions Ltd ("we", "our", "us"). We provide energy consultancy services for commercial clients, sourcing pricing through third-party brokers.

1.2 These Terms and Conditions ("Terms") govern your use of our website (the "Site") and our services. By using the Site, you accept these Terms in full. If you do not agree, please refrain from using the Site.

1.3 We reserve the right to modify these Terms at any time. Your continued use of the Site after such modifications constitutes acceptance of the new Terms.

2. Our Services

2.1 We act as an energy consultancy, assisting commercial clients in obtaining energy pricing through third-party brokers.

2.2 We do not act as a broker and do not provide or arrange energy contracts directly.

2.3 The information provided on the Site is for guidance only and does not constitute contractual, legal, or financial advice.

2.4 While we strive for accuracy, we do not guarantee that any pricing, offers, or information obtained through brokers will be accurate, current, or suitable for your specific needs.

3. Client Responsibilities

3.1 You acknowledge that any decisions made regarding energy procurement are your own responsibility. We are not liable for any contracts entered into as a result of our consultancy services.

3.2 You agree to provide accurate and complete information when using our services. Failure to do so may impact our ability to assist you effectively.

3.3 You must ensure that any agreements entered into with brokers or energy suppliers are suitable for your business before signing contracts.

4. Use of the Site

4.1 You may use the Site for lawful purposes only. You must not:

• a) Use the Site in any way that is illegal or fraudulent;
• b) Introduce viruses, malware, or any other harmful material;
• c) Attempt to gain unauthorised access to the Site, servers, or related systems.

4.2 We reserve the right to suspend or terminate access to the Site for users who violate these Terms.

5. Liability and Disclaimers

5.1 We endeavour to provide accurate and up-to-date information but do not guarantee the completeness or reliability of any content on the Site.

5.2 We shall not be liable for any direct, indirect, or consequential losses arising from:

• a) Your reliance on the Site or our consultancy services;
• b) Any inaccuracies in broker pricing or contract terms;
• c) Business interruption, lost profits, or other damages resulting from your use of our services.

5.3 Nothing in these Terms shall limit our liability for fraud, personal injury, or any other liability that cannot be excluded under UK law.

6. Third-Party Links and Content

6.1 Our Site may contain links to third-party websites, including brokers and energy suppliers. These links are provided for convenience only, and we do not endorse or assume responsibility for their content, policies, or services.

6.2 We are not liable for any loss or damage arising from your use of third-party websites.

7. Intellectual Property

7.1 All content on the Site, including text, graphics, logos, and images, is owned by or licensed to us and is protected under UK intellectual property laws.

7.2 You may not reproduce, modify, distribute, or exploit our content without our prior written consent.

8. Privacy Policy

8.1 Your use of personal data is governed by our Privacy Policy, detailed below.

9. Governing Law and Jurisdiction

9.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

9.2 Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

10.1 If you have any questions about these Terms, please contact us at helen@rosepartnersolutions.com.

Privacy Policy

1. Introduction

1.1 This Privacy Policy outlines how Rose Partner Solutions Ltd ("we", "our", "us") collects, processes, and protects personal data when you use our website (the "Site") and services.

1.2 We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.3 By using our Site or services, you consent to the collection and use of your personal data as described in this policy.

2. Information We Collect

2.1 We may collect and process the following data:

• a) Identity data: Name, job title, and business name.
• b) Contact data: Email address, phone number, and postal address.
• c) Transaction data: Details of services you have requested from us.
• d) Technical data: IP address, browser type, and usage data collected via cookies.
• e) Communication data: Any correspondence you send to us.

3. How We Use Your Information

3.1 We use personal data to:

• a) Provide our consultancy services and respond to enquiries.
• b) Process transactions and maintain business records.
• c) Improve our Site and personalise user experience.
• d) Comply with legal and regulatory obligations.
• e) Send marketing communications (with your consent).

4. Data Sharing and Third Parties

4.1 We do not sell or rent personal data.

4.2 We may share personal data with:

• a) Brokers and service providers involved in our consultancy process.
• b) Professional advisers (lawyers, accountants) when necessary.
• c) Regulatory bodies or authorities when required by law.
• d) IT and hosting providers for website and data security.

5. Data Security

5.1 We implement security measures to protect personal data from unauthorised access, alteration, or disclosure.

5.2 While we strive to protect data, no transmission over the internet is entirely secure. Users share information at their own risk.

6. Data Retention

6.1 We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

6.2 When no longer needed, personal data will be securely deleted or anonymised.

7. Your Rights

7.1 Under UK GDPR, you have the right to:

• a) Access the personal data we hold about you.
• b) Request correction of inaccurate or incomplete data.
• c) Request deletion of your data under certain conditions.
• d) Object to processing or withdraw consent where applicable.
• e) Request data portability in a structured format.
• f) Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

8. Cookies and Tracking Technologies

8.1 Our Site uses cookies to enhance user experience and collect analytics data.

8.2 You can manage cookie preferences through your browser settings.

9. UK GDPR Compliance Statement

9.1 Rose Partner Solutions Ltd is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We ensure that personal data is processed lawfully, fairly, and transparently, and only collected for specified, explicit, and legitimate purposes. We implement appropriate security measures to protect personal data and uphold individuals' rights, including access, rectification, and deletion of their data. If you have any concerns about data protection, please contact us at helen@rosepartnersolutions.com.

10. Changes to This Policy

10.1 We may update this Privacy Policy periodically. The latest version will be posted on our Site.

11. Contact Information

11.1 If you have questions about this policy or wish to exercise your rights, contact us at helen@rosepartnersolutions.com.